Centralized Repair Solutions

We know your customers demand quick and efficient repairs, no matter how complex the process might be. We don’t blame them. As a customer, they do have the right to expect it from the brand they’ve placed their trust in. Our centralized repair solutions present you with a one-stop-solution through repair hubs spread PAN India to deliver quick and efficient repairs on your behalf.

Through integrated IT processes, we have centralized every step of the process so that you can hold us accountable for the minutest detail in the entire repair process.

Here’s a list of products we can repair on your behalf:

  • Microwave oven/ Refrigerator/ Washing machine and air conditioner control PCBs
  • Set top boxes, IR remote control
  • Power adapters/ Switch mode power supplies
  • Security systems including scanners, web-cameras, DVRs etc.
  • PCs, laptops, LCD/ LED monitors and TVs
  • Multi brand cell phones and tablet computers
  • Push button/ WLL phones
  • WiFi/ LAN modems/ routers
  • Automotive electronics- computer control modules

Yes, we can repair that too!

Apart from major devices and appliances, we can also carry out repair on component level. Our strength lies in managing, warehousing, logistics, fulfilment, repair and spare parts.

Ask us to repair the following for you:

  • Discrete devices and integrated circuit component level repair
  • Fine pitch SMD, PTH, micro BGA and BGA component rework
  • Software, BIOS upgrade and software customization
  • RF technology
  • GSM/ CDMA testers
  • HEPA filter system for repair clean room
  • Power supply, hi-pot testing
  • 1000V DC insulation resistance measurement
  • 5KV HV breakdown testing
  • Surge/ Discharge testing
  • Telephone products

Infrastructure at your disposal

How will we fulfil your large scale repair requirement? Through our 5 repair hubs covering an area of over 8000 square meters. We’re present in Ahmedabad with 2 repair hubs, and one each at Mumbai, Kolkata, and Bengaluru. We are ESD compliant, providing L3/ L4 repair with 12 BGA rework machines in air conditioned facilities. A team of about 450 technical and admin staff is always there to make sure the processes flow smoothly.

Making technology work for us and for you:

  • Continuous CCTV monitoring with offsite back-up
  • Magnetic swipe card based access control
  • Voice and data connectivity through PRI/ lease line fibre optic internet connectivity
  • Automatic call distribution
  • IP phones
  • EPABX with POTS and GSM capability

Scaling IT integration peaks with shERPa

Flexibility is the key to integrated processes. At QarmaTek™, our processes are streamlined through our customized ERP system – shERPa. It is built on years of experience and knowledge and it continues to evolve to serve new unique requirements.

shERPa is flexible enough to provide a range of details customized to individual customer needs. This ultimately makes the repair process smoother and quicker.

Here’s a list of the purposes our ERP solves:

  • Integrated call centre and Web driven Return Authorisation (GRA)
  • Repair data history, predictive failure and repair modelling
  • Spares and defectives inventory management
  • Door-to-door track and trace capability
  • APIs with customers and logistics providers
  • MIS reporting and process control
  • Payment portal
  • Web access for data entry and reporting

Still need to know more?