Our story

QarmaTek™ Services Pvt. Ltd. was started in September 2011 by two technocrats who identified a huge gap in the organized repair market. They assumed the role of an aftersales support partner for repairs and refurbishment for major electronic appliances and mobile phone brands.

But one fine day…

The Indian ecommerce industry exploded- the number of Indians buying phones and electronic appliances online increased dramatically. International players started vying for a share of the pie but most of them struggled due to lack of on-ground presence in the vast and complex Indian market. After all, manufacturing was their core forte, not repair. This is where we stepped in. Our unique, integrated centralized repair business model enabled us to forge an API level connection with big brands. QarmaTek™ grew by leaps and bounds and today, has facilities located in Ahmedabad, Mumbai, Kolkata and Bengaluru. With one of the lowest industry TATs of 7 days, we ensure total process automation, transparency and reliability for clients as well as their customers.

We started in 2011…

  1. Serviced our first customers of power adaptors/ SMPS and set top boxes from our refurb area

    Started L3, L4 repair capability with 12 BGA machines for L4 repairs

  2. Established admin and commercial services

    Developed in-house ERP named shERPa, installed across the organization

    Partnered with the world’s largest logistics company – FedEx

  3. Launched PAN India pickup and repair services for ‘The Mobile Store’

    Entered the retail repair market with our own brand ‘Quik-E’

    Wi-Fi enabled repair area with tablet based online data entry for repair activities

    Expanded our team to strengthen our repair capabilities

  4. Announced PickMi services for Xiaomi for PAN India pickup, repair and delivery services

  5. Launched 4 major repair hubs PAN India

  6. Collaborated with AmTrust for OOW mobile repairs

  7. Launched Mobex, our brand for providing mobile phone repairs to end customers

Meet our leadership

Meet the men changing the electronics repair industry forever. We’ve got industry veterans who know what works (or doesn’t!) and new age technology specialists who know what needs to change. These are the people who have repaired millions of mobile phones to date, converted millions of enraged customers into loyalists, and knocked logistics hassles out of the park.

Arun Hattangadi

Founder & Director

Arun brings 30+ years of senior management experience in electronic manufacturing and repair service businesses across India, Australia and the USA. He’s quite the scholar, with a B. Tech from IIT Delhi and an MBA from FMS Delhi, and focuses on systems, processes and business development. If you’re an early bird, you might bump into him when he’s out on a morning run – feel free to ask the black belt for some Karate tips.

Krunal Shah

Founder & Director

Krunal oversees the operations and business strategy at QarmaTek™. He’s been in the electronic and telecom repair sector for over 13 years now. He has a Master’s Degree in Computer Management against his name along with a first class B. Com degree. Tell him you love cricket and he’ll invite you to play with him on the weekend. On weekdays, he finds time to bench press his body weight.

Dhaval Vakta

Director

Applying everything he learned from an Advanced Diploma in Computer Applications with Oracle DBA Certification, Dhaval spearheads the IT and Quality programs at QarmaTek™. He brings in 14+ years of experience in the IT sector with 4 years of SAP implementation. His son is lucky enough to have a father who can clear all his doubts in mathematics. Give him a Rubik’s Cube and watch him solve it like a pro.

Kunal Naik

Director

Kunal comes with 16+ years of experience as a savvy entrepreneur, offering medical recruitment and documentation solutions and real time off-site video surveillance and monitoring. His KPO company- Technomine, where he is a co-founder serves clients in UK and USA. On the academic front, he comes with a degree in Business Management from Middlesex University, London.

Gauri Tare

Director of Business Development

Gauri, a long termer in life, health and annuities – in India and globally has an MPharm, degree and Post Graduation from IIM-C. She has mastered end to end operations while authoring mortality and morbidity algorithms for several lines of businesses. At QarmaTek™, she designs and offers solutions in the mobile insurance division. An avid western classical music lover and a serious philatelist, Gauri makes time to keep up with the latest in geopolitics.

Mitul Shah

Business Head

Mitul is a telecom industry veteran with a Physics Degree, Post Graduation in sales & Marketing and 25 years of experience in Mass market sales and distribution. Mitul’s plans and executions are on a large scale, having worked with GE Lighting, Vodafone, Tata Teleservices and Reliance in various parts of India, Nepal, and Uganda. He is a leader of the kind QarmaTek™ needs. His love for sports, music and rural India could leave you bewildered!

We’re backed by logistics gurus like Blue Dart and FedEx so you can imagine how fast our services are!

Solving mobile phone problems on your behalf is what we’re best at. We’re already doing it for Mi and Samsung through 8 Mi and 1 Samsung service centers.

Need us to take care of your repair requirements?

Our initiatives

Diversifying the offering through unique brands

No stress mobile repair solution at your doorstep. Makes customer feel like a VIP.

Insurance cover for electronic appliances. Just takes a few minutes.

Organization-wide IT system for services, management and control. We’re using it ourselves.

Certifications

In case you doubted anything.

We’re backed by logistic gurus like Bludart, FedEx and TNT so you can imagine how fast our services are!