Our Story

QarmaTek™ Services Pvt. Ltd. was started in September 2011 by two technocrats who identified a huge gap in the organized repair market. They assumed the role of an aftersales support partner for repairs and refurbishment for major electronic appliance and mobile phone brands.

But one fine day…

The Indian ecommerce industry exploded- the number of Indians buying phones and electronic appliances online increased dramatically. International players started vying for a share of the pie but most of them struggled due to lack of on-ground presence in the vast and complex Indian market. After all, manufacturing and not repair was their core forte. This is where we stepped in. Our unique, integrated centralized repair business model enabled us to forge an API level connection with big brands. QarmaTek™ grew by leaps and bounds and today, has facilities located in Ahmedabad, Mumbai, Kolkata and Bengaluru. With one of the lowest industry TATs of 7 days, we ensure total process automation, transparency and reliability for clients as well as their customers.

We started in 2011…

  1. Serviced our first customers of power adaptors/ SMPS and set top boxes from our refurb area

    Started L3, L4 repair capability with 12 BGA machines for L4 repairs

  2. Established admin and commercial services

    Developed in-house ERP named shERPa, installed across the organization

    Partnered with the world’s largest logistics company – FedEx

  3. Launched PAN India pickup and repair services for ‘The Mobile Store’

    Entered the retail repair market with our own brand ‘Quik-E’

    Wi-Fi enabled repair area with tablet based online data entry for repair activities

    Expanded our team to strengthen our repair capabilities

  4. Announced PickMi services for Xiaomi for PAN India pickup, repair and delivery services

  5. Launched 4 major repair hubs PAN India

  6. Collaborated with AmTrust for OOW mobile repairs

  7. Launched Mobex, our brand for providing mobile phone repairs to end customers

Meet Our Leadership

Meet the men changing the electronics repair industry forever. We’ve got industry veterans who know what works (or doesn’t!) and new age technology specialists who know what needs to change. These are the people who have repaired millions of mobile phones till date, converted millions of enraged customers into loyalists and knocked logistics hassles out of the park.

Arun Hattangadi


He is the man who puts his 30+ years of senior management experience in electronic manufacturing and repair services business across India, Australia and the USA to the best use at QarmaTek™. He’s quite a scholar, with a B. Tech from IIT Delhi and MBA from FMS Delhi. Chances are, you might run into him some or the other morning when he’s out on a run. When you do, make sure you ask him for some Karate tips.

Krunal Shah


Krunal is the one who oversees the operations and business strategy at QarmaTek™. He’s been in the electronic and telecom repair sector for over 13 years now. He has a Master’s Degree in Computer Management against his name along with a first class B. Com degree. Tell him you love cricket and he’ll invite you to play with him on the weekend. On weekdays, he somehow manages to bench press his body every single day.

Dhaval Vakta


Applying everything he learned in Advanced Diploma in Computer Applications with Oracle DBA Certification, Dhaval spearheads the IT and Quality programs at QarmaTek. He brings in 14+ years of experience in the IT sector with 4 years of SAP implementation. His son is lucky enough to have a father who can clear all his doubts in mathematics. Give him a Rubik’s Cube and watch him solve it like a pro.

Kunal Naik


With Kunal comes 16+ years of experience of a savvy entrepreneur who caters global businesses by providing recruitment solutions for the overseas medical profession. He does that through his KPO company- Technomine, where he is a co-founder. On the academic front, he has a degree in Business Management from the highly reputed Middlesex University, London.

We’re backed by logistic gurus like Bludart and FedEx so you can imagine how fast our services are!

Solving mobile phone problems on your behalf is what we’re best at. We’re already doing it for Mi and Samsung through 8 Mi and 1 Samsung service centers.

Need us to take care of your repair requirements?

Our Initiatives

Diversifying the offering through unique brands


No stress mobile repair solution at your doorstep. Makes customer feel like a VIP.


Insurance cover for electronic appliances. Just takes a few minutes.


Organization-wide IT system for services, management and control. We’re using it ourselves.


In case you doubted everything.

We’re backed by logistic gurus like Bludart, FedEx and TNT so you can imagine how fast our services are!